Policies

Product Questions

• Stock availability - Partial Orders
• Stock availability - Pre-Ordering
• The product I want to order is now out of stock! When will it be re-stocked? What can I do?
• The product was in my cart but is no longer available once submitting my order.
• What is the best way for me to find my size?
• Why do you limit quantities for certain products?

Order Issues & Inquiries

• Can I cancel my order?
• Can I change my order?
• Can I change my payment method on an order I have already purchased?
• What if there is something wrong with my order?

Exchanges & Returns

• What is your Exchange/Return policy?
• What is your refund policy?

Shipping Questions

• How do I get tracking information?
• What countries does Niantic Supply ship to?
• What is your shipping policy?
• When will my item ship?
• Where do items ship from?